{"id":4410,"date":"2024-01-21T16:27:04","date_gmt":"2024-01-21T14:27:04","guid":{"rendered":"https:\/\/k24official.com\/general-terms-and-conditions-of-sale\/"},"modified":"2024-05-12T21:50:06","modified_gmt":"2024-05-12T19:50:06","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/k24official.com\/en\/general-terms-and-conditions-of-sale\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS OF SALE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4410\" class=\"elementor elementor-4410 elementor-2415\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c7b15 e-flex e-con-boxed e-con e-parent\" data-id=\"f2c7b15\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c0fa9b elementor-widget elementor-widget-heading\" data-id=\"4c0fa9b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">General terms and conditions of sale<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc83445 elementor-widget elementor-widget-text-editor\" data-id=\"fc83445\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">PREAMBLE<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">These general conditions of sale (hereinafter the &#8220;General Conditions&#8221; or &#8220;General Sales Conditions&#8221; or &#8220;GSC&#8221;) apply to any purchase made by a physical person with consumer status (hereinafter the &#8220;Customer&#8221;), on the website:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The website <\/span><a href=\"https:\/\/k24official.com\/en\/\"><span style=\"font-weight: 400;\">https:\/\/K24official.com<\/span><\/a><span style=\"font-weight: 400;\"> https:\/\/K24official.com (hereinafter the &#8220;Site&#8221;) <\/span><b>from the company<\/b> <b>K24<\/b><i><span style=\"font-weight: 400;\">,  <\/span><\/i><span style=\"font-weight: 400;\">with a capital of one thousand<\/span> <span style=\"font-weight: 400;\">euros, whose registered office is located at 12, rue des Foss\u00e9s in RENNES (35 000), and registered with the Registre du Commerce et des Soci\u00e9t\u00e9s de RENNES<\/span> <span style=\"font-weight: 400;\">under number <\/span><i><span style=\"font-weight: 400;\">983 591 769 R.C.S. Rennes<\/span><\/i><span style=\"font-weight: 400;\">, represented by Mr. Adrien Lucien MARCHAND, duly authorized for the purpose hereof (hereinafter &#8220;Soci\u00e9t\u00e9 K24&#8221;), email address: <\/span><a href=\"mailto:office@k24official.com\"><span style=\"font-weight: 400;\">office@k24official.com<\/span><\/a><span style=\"font-weight: 400;\"> ; ntelephone number 01 88 53 01 22 (hereinafter &#8220;the Seller&#8221;).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unique identifier: <\/span><i><span style=\"font-weight: 400;\">____________<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">These General Terms and Conditions of Sale govern the sale and delivery of Products ordered by Customers from the Vendor via the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They are accessible and printable at any time via a hypertext link available on the Site&#8217;s home page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They are sent by e-mail to the Customer as soon as he creates an account on the Website.<\/span><\/p>\n<p><b>IMPORTANT<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Any Order placed on the Site implies the Customer&#8217;s unreserved acceptance of these General Terms and Conditions of Sale.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 1. Definitions<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The terms used hereinafter have the following meanings in these General Terms and Conditions of Sale:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab<\/span><i><span style=\"font-weight: 400;\">Customer<\/span><\/i><span style=\"font-weight: 400;\"> \u00bb refers to the Vendor&#8217;s co-contractor, who guarantees to be a consumer as defined by French law and jurisprudence. In this respect, it is expressly stipulated that the Customer is a physical person acting for purposes which do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Order<\/span><\/i><span style=\"font-weight: 400;\">\u00bb : refers to the purchase of Products by a Customer on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Account<\/span><\/i><span style=\"font-weight: 400;\"> \u00bb : refers to the space dedicated to the Customer and associated with all the data supplied by the Customer, hosted on the Site. Access to the Account is via the Customer&#8217;s Identifiers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Identifiers<\/span><\/i><span style=\"font-weight: 400;\"> \u00bb : refers to the e-mail address or identifier chosen during registration and the password chosen by the Customer, required to access his\/her Account on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Delivery<\/span><\/i><span style=\"font-weight: 400;\"> \u00bb : refers to the first presentation of the Products ordered by the Customer at the delivery address indicated in the Order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Products<\/span><\/i><span style=\"font-weight: 400;\"> \u00bb : refers to all Products marketed by the Vendor on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Site<\/span><\/i><span style=\"font-weight: 400;\"> \u00bb : refers to the Vendor&#8217;s Internet Site accessible at the following address: <\/span><a href=\"https:\/\/k24official.com\/en\/\"><span style=\"font-weight: 400;\">https:\/\/K24official.com<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Territory<\/span><\/i><span style=\"font-weight: 400;\"> \u00bb : refers to Metropolitan France.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 2. Subject<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">These General Terms and Conditions of Sale govern the sale of Products by the Vendor via the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer is clearly informed and acknowledges that the Site is intended for both consumers and professionals, but that these General Terms and Conditions of Sale govern only the sale of Products on the Site to consumers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the Customer is a professional, the contractual conditions governing his transaction on the Site with the Vendor are governed by common law.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 3. Acceptance of terms and conditions<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer undertakes to read these General Terms and Conditions of Sale carefully and to accept them expressly, before proceeding with the payment of an Order for Products placed on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The present General Terms and Conditions are referenced at the bottom of each page of the Site by means of a link accessible at the following address <\/span><a href=\"https:\/\/k24official.com\/en\/\"><span style=\"font-weight: 400;\">https:\/\/K24official.com<\/span><\/a><span style=\"font-weight: 400;\"> and must be consulted before placing the Order. The Customer is invited to carefully read, download and print the General Terms and Conditions of Sale, and to keep a copy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor advises the Customer to read the General Terms and Conditions of Sale each time a new Order is placed, as the latest version of these General Terms and Conditions of Sale applies to all new Product Orders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By clicking on the &#8220;Add to Cart&#8221; button to place the Order, and then on the second &#8220;Confirm Order&#8221; button to confirm said Order, the Customer acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 4. Ordering products on the site<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to purchase a Product, the Customer must be at least eighteen (18) years old and\/or have legal capacity and be a consumer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To purchase a Product on the Site, the Customer must be registered and log in to his\/her Account.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>4.1. Registration procedure<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">All Customers have the option of registering on their first visit to the Site in order to create an Account. Customer registration on the Site is free of charge.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To open an Account, the Customer must:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Choose an Identifier.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Enter his\/her e-mail address.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Choose a password.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Any incomplete registration will not be validated, which the Customer acknowledges and accepts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The information provided by the Customer to the Vendor during registration must be complete, accurate, up-to-date, truthful and not misleading. The Vendor reserves the right to ask the Customer to confirm, by any appropriate means, their identity, eligibility and the information provided.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers are informed and accept that the information entered for the purposes of creating or updating their Account constitutes proof of their identity. The information entered by Customers is binding on them as soon as it has been validated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer undertakes to update this information in their Account without delay in the event of any modifications, so that it always corresponds to the aforementioned criteria.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The registration of a Customer automatically leads to the opening of an Account in their name, from which they can track their Orders and return requests, and update their personal information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer&#8217;s Identifiers are the e-mail address or username indicated at registration, and the password.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer may connect to his Account in order to change the password. Customers are advised to change their password regularly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers may access their Account at any time by logging in using their Identifiers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor undertakes to keep in a secure manner all contractual elements whose retention is required by the law or regulations in force.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>4.2. Management of Identifiers<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer shall be solely responsible for the use of their Identifiers or actions taken through his Account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Should a Customer disclose or use their Identifiers in a manner contrary to their intended purpose, the Vendor may terminate access to the Account without notice or compensation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under no circumstances shall the Vendor be held liable in the event of usurpation of a Customer&#8217;s identity. All access and actions carried out from a Customer&#8217;s Account will be presumed to have been carried out by that Customer, insofar as the Vendor is not obliged and does not have the technical means to ensure the identity of persons accessing the Account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any loss, misappropriation or unauthorized use of a Customer&#8217;s Identifiers and their consequences are the sole responsibility of the Customer, who is required to notify the Vendor without delay by e-mail to the following address: <\/span><a href=\"mailto:office@k24official.com\"><span style=\"font-weight: 400;\">office@k24official.com<\/span><\/a><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>4.3. Unsubscribe<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer may close his Account at any time by sending an e-mail to the following address: <\/span><a href=\"mailto:office@k24official.com\"><span style=\"font-weight: 400;\">office@k24official.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor will deactivate the Account as soon as possible and send the Customer an e-mail confirming the closure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Orders in progress must be paid for by the Customer and delivered by the Vendor.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 5. Orders<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.1. Product characteristics<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor undertakes to present in a clear, legible and comprehensible manner the essential characteristics of the Products and the compulsory information that the Customer must receive under French law, and to verify their accuracy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These characteristics and information appear on the product sheets on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In particular, these sheets contain the description, composition, format and price of the Product.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer undertakes to read this information carefully before placing an Order on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, the Vendor will indicate, where legally obliged to do so, the environmental qualities and characteristics of any Product that generates waste (incorporation of recycled materials, use of renewable resources, durability, recyclability).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All Products sold by the Vendor on the Site comply with current European legislation and standards applicable in France.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.2. Order procedure<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Orders for Products are placed directly on the Site. To place an Order, the Customer must follow the steps described below. Product selection and purchase options<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.2.1. Product selection and purchase options<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer must select the Product(s) of their choice by clicking on the Product(s) concerned and choosing the desired quantities. Once the Product has been selected, it is placed in the Customer&#8217;s shopping basket. The Customer may then add as many Products as he or she wishes to the basket.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.2.2. Orders<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the Products have been selected and placed in the basket, the Customer must click on the basket and check that the contents of the Order are correct (including the quantity, characteristics and references of the Products ordered, the billing address, the means of payment and the price) before validating its contents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the Customer has validated the contents of the basket and logged in\/registered, an automatically completed online form will be displayed, summarizing the price, applicable taxes and delivery charges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer can then proceed to pay for the Products using the chosen method of payment, by following the instructions on the Site and providing all the information required for invoicing and delivery of the Products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For Products for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information required to process the Order.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.2.3. Acknowledgement of receipt<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once all the steps described above have been completed, a page appears on the Site to acknowledge receipt of the Customer&#8217;s Order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A copy of the Order acknowledgement is automatically sent to the Customer by e-mail, provided that the e-mail address given on the registration form is correct.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is specified that the Order summary and confirmation e-mail may be retained and printed by the Customer.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.2.4. Billing<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the Order procedure, the Customer must enter the information required for invoicing (the sign (*) indicates the mandatory fields that must be completed for the Customer&#8217;s Order to be processed by the Vendor).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In particular, the Customer must clearly indicate all information relating to Delivery, in particular the exact Delivery address, as well as any access code to the Delivery address.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer must also specify the chosen method of payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Neither the order form that the Customer draws up online, nor the acknowledgement of receipt of the Order that the Vendor sends to the Customer by e-mail, constitute an invoice. Whatever the method of Order or payment used, the Customer will receive the original invoice inside the parcel upon delivery of the Products.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.3. Order date<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The date of the Order is the date on which the Vendor acknowledges online receipt of the Order. The lead times indicated on the Site only begin to run from this date.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.4. Prices<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For all Products, the Customer will find on the Site prices displayed in euros inclusive of all taxes, as well as the applicable delivery charges (excluding packaging and gifts, depending on the delivery address and the carrier or mode of transport chosen).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In particular, prices include Value Added Tax (VAT) at the rate applicable on the Order date. A ny change in the applicable rate may have an impact on the price of the Products from the date on which the new rate comes into force.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The applicable VAT rate is expressed as a percentage of the value of the Product sold.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>5.5. . Product availability<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the parties have agreed otherwise.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The unavailability of a Product is indicated on the relevant Product page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any event, if unavailability has not been indicated at the time of the Order, the Vendor undertakes to inform the Customer without delay if the Product is unavailable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a Product is unavailable, the Vendor may, if the parties agree, offer an alternative Product of equivalent quality and price, accepted by the Customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the Customer decides to cancel his Order for unavailable Products, they will be reimbursed for all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was cancelled.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 6. Right of withdrawal<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In accordance with article L221-28 of the French Consumer Code, insofar as the Products are goods made to the consumer&#8217;s specifications or clearly personalized, the consumer does not benefit from a right of withdrawal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 7. Payment<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>7.1. Payment methods<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer may pay for Products online on the Site by the means proposed by the Vendor, i.e. by:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Credit card.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Bank transfer.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the event of payment by bank transfer, the Order will not be dispatched until the funds have been received in the Vendor&#8217;s bank account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer guarantees the Vendor that they hold all the authorizations required to use the chosen means of payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is hereby specified that all payment information provided on the Site is transmitted to the Site&#8217;s bank and is not processed on the Site.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>7.2. Payment date<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the case of a single payment by credit card, the Customer&#8217;s account will be debited as soon as the Product Order is placed on the Site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the case of partial delivery, the total amount will be debited from the Customer&#8217;s account at the earliest when the first parcel is dispatched.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the Customer decides to cancel their Order for unavailable Products, the refund will be made in accordance with the last paragraph of article 5.5 of these General Terms and Conditions.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b>7.3. Refusal of payment<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the bank refuses to debit a card or other means of payment, the Customer must contact the Vendor&#8217;s Customer Service Department to pay for the Order by any other valid means of payment accepted by the Vendor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event that, for any reason whatsoever, such as opposition, refusal or other, the transmission of the flow of money owed by the Customer proves impossible, the Order will be cancelled, and the sale automatically terminated.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 8. Proof and archiving<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any contract concluded with the Customer corresponding to an Order amounting to more than 120 euros including VAT will be archived by the Vendor for a period of ten (10) years in accordance with article L213-1 of the French Consumer Code.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor agrees to archive this information to monitor transactions and produce a copy of the contract at the Customer&#8217;s request.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a dispute, the Vendor will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 9. Transfer of ownership<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor remains the owner of the Products delivered until full payment has been received from the Customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The above provisions do not prevent the transfer to the Customer, at the time when the latter or a third party designated by them takes physical possession of the Product, of the risks of loss or damage to the Products which are subject to the retention of title, as well as the risks of damage which they may cause.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of delivery to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer when the Product is handed over to the carrier.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 10. Delivery<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The terms and conditions of Product delivery are set out in the &#8220;Delivery Policy&#8221; in Appendix 2 hereto.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 11. Warranties<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to the commercial warranties that the Vendor may offer for certain Products, all Customers benefit from &#8220;legal&#8221; warranties, for all Products, which are set out in Appendix 1 hereto.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 12. Liability<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under no circumstances shall the Vendor be held liable in the event of non-performance or improper performance of contractual obligations attributable to the Customer when entering his Order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor shall not be held liable, or be deemed to have failed, for any delay or non-performance of any of its obligations described in these GTS, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French Courts and Tribunals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is further specified that the Vendor has no control over websites that are directly or indirectly linked to the Site. Consequently, the Vendor accepts no responsibility for the information published on these sites. Links to third-party websites are provided for information purposes only, and no guarantee is given as to their content.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 13. Force majeure<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Seller shall not be held liable if the non-performance or delay in performance of any of its obligations described in these GCS is due to force majeure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Force majeure in contractual matters occurs when an event beyond the debtor&#8217;s control, which could not reasonably have been foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures, prevents the debtor from fulfilling its obligation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the impediment is temporary, performance of the obligation is suspended, unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated ipso jure, and the parties are released from their obligations under the conditions set out in articles 1351 and 1351-1 of the French Civil Code.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of one of the aforementioned events, the Vendor will endeavor to inform the Customer as soon as possible.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 14. Personal data<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">All consumers have the option of registering free of charge on the BLOCTEL telephone anti-solicitation list: <\/span><a href=\"about:blank\"><span style=\"font-weight: 400;\">https:\/\/www.bloctel.gouv.fr\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In accordance with law n\u00b02020-901 of July 24, 2020 aimed at regulating telephone canvassing and combating fraudulent calls, any professional reserves the right to canvass a consumer registered on the telephone canvassing opposition list when solicitations are made in connection with the performance of a current contract and are related to the subject of said contract, including when the purpose is to offer the consumer products or services related to or complementary to the subject of the current contract or likely to improve its performance or quality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the Site, the Vendor collects personal data concerning its Customers as part of the management of requests for information, the management and monitoring of Accounts and contracts, the management of Orders and Deliveries of Products, the management of payment, the proper functioning and ongoing improvement of the Site, the management of requests for rights arising from the RGPD and, if the Customer has expressly chosen this option, to send the Customer newsletters and commercial offers, unless the Customer no longer wishes to receive such communications from the Vendor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> In this respect, the Customer is invited to consult the Vendor&#8217;s Privacy Policy available at the following address: <\/span><a href=\"https:\/\/k24official.com\/en\/\"><span style=\"font-weight: 400;\">https:\/\/K24official.com<\/span><\/a><span style=\"font-weight: 400;\">which will provide further information on the protection of personal data, the processing carried out via the Site and the procedures for exercising rights.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 15. Complaints &#8211; customer services<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Vendor provides the Customer with a &#8220;Customer Telephone Service&#8221; on the following number: +33 1 88 53 01 22 (not surcharged) available from Monday to Friday from 9:30 am to 5 pm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any written complaint by the Customer must be sent by post to the following address 12, rue des Foss\u00e9s, RENNES (35 000), <\/span><i><span style=\"font-weight: 400;\"> <\/span><\/i><span style=\"font-weight: 400;\">or by e-mail to the following address: <\/span><a href=\"mailto:office@k24official.com\"><span style=\"font-weight: 400;\">office@k24official.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 16. Intellectual property rights<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">All visual and sound elements of the Site, including the underlying technology used, are protected by copyright, trademark and\/or patent law.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These elements are the exclusive property of the Vendor, or the Vendor has been granted a license to use them commercially.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any person who publishes a website and wishes to create a direct hypertext link to the Site must request the Vendor&#8217;s authorization in writing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under no circumstances will this authorization from the Vendor be granted on a permanent basis. This link must be removed at the Vendor&#8217;s request. Hypertext links to the Site using techniques such as framing<\/span><i><span style=\"font-weight: 400;\">framing<\/span><\/i><span style=\"font-weight: 400;\">or<\/span><i><span style=\"font-weight: 400;\">in-line linking<\/span><\/i><span style=\"font-weight: 400;\"> are strictly prohibited.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any representation or reproduction, in whole or in part, of the Products, the Site or its contents, by any process whatsoever, without the Vendor&#8217;s express prior authorization, is prohibited and shall constitute an infringement punishable by the provisions of the French Intellectual Property Code.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Acceptance of these GCS implies recognition by the Customer of the Vendor&#8217;s intellectual property rights and an undertaking to respect them.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 17. Validity of general terms and conditions<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any change in the legislation or regulations in force, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions of Sale shall not affect the validity of these General Terms and Conditions of Sale. Any such modification or decision shall in no way authorize customers to disregard these General Terms and Conditions of Sale.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 18. Modification of general terms and conditions<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The present General Terms and Conditions of Sale apply to all Orders placed online on the Site, for as long as the Site is available online.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The General Conditions are dated precisely and may be modified and updated by the Seller at any time. The General Conditions applicable are those in force at the time of the Order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Changes to the General Terms and Conditions will not apply to Products already purchased.<\/span><\/p>\n<p><b> <\/b><\/p>\n<p><b> <\/b><\/p>\n<p><b>Article 19. . Jurisdiction and applicable law<\/b><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">THESE GENERAL TERMS AND CONDITIONS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE VENDOR ARE GOVERNED BY FRENCH LAW.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prior to any recourse, the Customer is invited to contact the Vendor&#8217;s complaints department.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If no agreement is reached, or if the Customer proves that they have previously attempted to resolve their dispute directly with the Vendor by means of a written complaint, an optional mediation procedure will be proposed, conducted in a spirit of loyalty and good faith, with a view to reaching an amicable agreement in the event of any dispute relating to the present GTCS, including any dispute concerning its validity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To initiate this mediation, the Customer may contact the Vendor&#8217;s mediator: <\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u00e9diateur de la consommation <\/span><\/p>\n<p><span style=\"font-weight: 400;\">BP 201015<\/span><\/p>\n<p><span style=\"font-weight: 400;\">75362 PARIS CEDEX 8<\/span><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Consumers may also use the European online dispute resolution platform accessible at the following address: <\/span><\/p>\n<p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=FR\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=EN<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The party wishing to initiate the mediation process must first inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the dispute.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since mediation is not compulsory, either the Customer or the Seller may withdraw from the process at any time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IN THE EVENT THAT MEDIATION FAILS OR IS NOT CONSIDERED, THE DISPUTE WHICH MAY HAVE GIVEN RISE TO MEDIATION WILL BE REFERRED TO THE COMPETENT JURISDICTION.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-570020a e-flex e-con-boxed e-con e-parent\" data-id=\"570020a\" data-element_type=\"container\" id=\"garantieslegales\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aa3765 elementor-widget elementor-widget-heading\" data-id=\"8aa3765\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Annexe 1. Legal warranties<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf5961 elementor-widget elementor-widget-text-editor\" data-id=\"4cf5961\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">In addition to the commercial warranties that the Vendor may offer for certain Products, all Customers benefit from &#8220;legal&#8221; warranties for all Products, which are detailed below, in accordance with Article L221-5 of the French Consumer Code.<\/span>\n\n\n<span style=\"font-weight: 400;\">The consumer has a period of two years from the date of delivery of the good to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a defect of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">The legal guarantee of conformity entitles the consumer to repair or replacement of the good within thirty days of his request, free of charge and without any major inconvenience to him.<\/span>\n\n<span style=\"font-weight: 400;\">If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if:<\/span>\n\n&nbsp;\n\n<b>1\u00ba<\/b><span style=\"font-weight: 400;\">the professional refuses to repair or replace the good. <\/span>\n\n<b>2\u00ba<\/b><span style=\"font-weight: 400;\">the goods are repaired or replaced after a period of thirty days. <\/span>\n\n<b>3\u00ba <\/b><span style=\"font-weight: 400;\"> the repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-conforming good, or if he bears the cost of installing the repaired or replacement good. <\/span>\n\n<b>4\u00ba<\/b><span style=\"font-weight: 400;\">the non-conformity of the good persists despite the seller&#8217;s unsuccessful attempt to bring it into conformity. <\/span>\n\n&nbsp;\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract if the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods beforehand.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">The consumer is not entitled to rescind the contract if the lack of conformity is minor.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">Any period during which the good is immobilized for repair or replacement suspends the remaining warranty period until delivery of the repaired good.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">The rights mentioned above result from the application of articles L217-1 to L217-32 of the French Consumer Code.<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">Any seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L241-5 of the French Consumer Code).<\/span>\n\n&nbsp;\n\n<span style=\"font-weight: 400;\">Consumers are also covered by the legal warranty for hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-534623e e-flex e-con-boxed e-con e-parent\" data-id=\"534623e\" data-element_type=\"container\" id=\"livraison\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-321d314 elementor-widget elementor-widget-heading\" data-id=\"321d314\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Annexe 2. Delivery policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-958b7fe elementor-widget elementor-widget-text-editor\" data-id=\"958b7fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Delivery zone<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Products offered can only be delivered within the Territory.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is not possible to place an Order for any Delivery address outside this Territory.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Products are shipped to the delivery address(es) indicated by the Customer during the Order process.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Delivery times<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The lead times for preparing and invoicing an Order, prior to dispatch of Products in stock, are indicated on the Site. These times do not include weekends or public holidays.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An e-mail message will automatically be sent to the Customer when the Products are dispatched, provided that the e-mail address given in the registration form is correct.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Delivery times and costs<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the Order process, the Vendor informs the Customer of the possible delivery times and shipping methods for the Products purchased. Shipping costs are calculated according to the delivery method, the weight of the package and the delivery address.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The amount of these costs will be due by the Customer in addition to the price of the Products purchased.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Delivery times and costs are detailed on the Site.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Delivery methods<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Products are delivered by a specialized carrier.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The parcel will be handed over to the Customer upon signature and presentation of proof of identity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of absence, a notice will be left for the Customer to collect the parcel from a designated location.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Delivery problems<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of failure by the professional to meet his obligation to deliver, the Customer may invoke article L216-6 of the French Consumer Code, which provides for the possibility of rescinding the contract, if after having given formal notice to the professional to deliver within a reasonable additional period, the latter has not complied within this period.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The contract is deemed to have been terminated on receipt by the Vendor of the letter or writing informing him of such termination, unless the Vendor has performed in the meantime.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Customer may immediately cancel the contract:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">When the professional refuses to deliver the Product or when it is obvious that he will not deliver the good.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">When the professional does not fulfil his obligation to deliver the Product on the date or at the expiry of the time limit stipulated in article L216-1 of the French Consumer Code, and when this date or time limit constitutes an essential condition of the contract for the Customer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request made by the Customer prior to the conclusion of the contract.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the contract is terminated under the aforementioned conditions, the Vendor will reimburse the Customer for all sums paid, at the latest within fourteen (14) days of the date on which the contract was terminated.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General terms and conditions of sale PREAMBLE These general conditions of sale (hereinafter the &#8220;General Conditions&#8221; or &#8220;General Sales Conditions&#8221; or &#8220;GSC&#8221;) apply to any&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4410","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"k24official.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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