{"id":4306,"date":"2024-01-23T15:10:53","date_gmt":"2024-01-23T13:10:53","guid":{"rendered":"https:\/\/k24official.com\/frequently-asqued-questions\/"},"modified":"2024-05-12T20:52:38","modified_gmt":"2024-05-12T18:52:38","slug":"frequently-asqued-questions","status":"publish","type":"page","link":"https:\/\/k24official.com\/en\/frequently-asqued-questions\/","title":{"rendered":"Frequently asqued questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4306\" class=\"elementor elementor-4306 elementor-3157\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11765fc e-flex e-con-boxed e-con e-parent\" data-id=\"11765fc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ade28a elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-woocommerce-etheme_breadcrumb\" data-id=\"7ade28a\" data-element_type=\"widget\" data-widget_type=\"woocommerce-etheme_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div\r\n            class=\"page-heading bc-type-left2 bc-effect-none bc-color-dark\"\r\n\t\t    >\r\n        <div class=\"container \">\r\n            <div class=\"row\">\r\n                <div class=\"col-md-12 a-center\">\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<h1 class=\"title\">Home<\/h1>\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/nav>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\t\r\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a00ecf9 elementor-widget elementor-widget-heading\" data-id=\"a00ecf9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">K24 Faq<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-766e6f5 elementor-widget elementor-widget-text-editor\" data-id=\"766e6f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Frequently asqued questions<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89895e5 e-flex e-con-boxed e-con e-parent\" data-id=\"89895e5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e216c3b e-con-full e-flex e-con e-child\" data-id=\"e216c3b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79a7242 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"79a7242\" data-element_type=\"widget\" data-showme=\"commande-content\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Order<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab570ad elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ab570ad\" data-element_type=\"widget\" data-showme=\"livraison-content\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Delivery<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fed6bc7 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"fed6bc7\" data-element_type=\"widget\" data-showme=\"retour-content\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Return and exchange<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09d1e1b elementor-align-left elementor-laptop-align-left elementor-widget elementor-widget-button\" data-id=\"09d1e1b\" data-element_type=\"widget\" data-showme=\"entretien-content\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Use and Care<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dcaa4e elementor-align-left elementor-laptop-align-left elementor-widget elementor-widget-button\" data-id=\"5dcaa4e\" data-element_type=\"widget\" data-showme=\"matiere-content\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Gold material<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-295f21c elementor-widget elementor-widget-html\" data-id=\"295f21c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script>jQuery(document).ready(function($){\n    $('[data-showme]').on('click', function(){\n        var showme = $(this).attr('data-showme');\n        \n        $('.all-content').hide();\n        $('#' + showme).show();\n    });\n});\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2b61e3 e-flex e-con-boxed e-con e-child\" data-id=\"b2b61e3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46ce44e all-content e-flex e-con-boxed e-con e-child\" data-id=\"46ce44e\" data-element_type=\"container\" id=\"commande-content\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4591d23 elementor-widget elementor-widget-accordion\" data-id=\"4591d23\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What methods of payment are accepted for online orders?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7291\"><p><span style=\"font-weight: 400;\">You can pay for your order on the k24official.com website using one of the following methods of payment: major credit and debit cards, including Visa, Eurocard\/Mastercard, American Express and Paypal.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7292\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7292\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How will my order be packaged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7292\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7292\"><p>K24 jewels are delivered in their signature jewel box, and are packaged with the utmost care in special packaging. They come with a certificate of authenticity and a shopping bag.<\/p>\n<\/p>\n<p>If your order includes several pieces, you will receive as many packages as pieces ordered.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7293\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7293\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I haven't received an order confirmation email.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7293\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7293\"><p>If you have not received a confirmation email following your order on the k24official.com website, please contact K24 Customer Services by telephone on +33 1 88 53 01 22 or by email at office@k24official.com.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7294\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7294\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can i find the invoice for my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7294\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7294\"><p>Once your order has been dispatched, you will receive the corresponding invoice by email.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7295\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7295\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do i order jewelry not available online? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7295\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7295\"><p>To order a piece of jewelry that is not available online, please contact K24 Customer Service by telephone on +33 1 88 53 01 22 or by email at office@k24official.com.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1930a7 all-content e-flex e-con-boxed e-con e-child\" data-id=\"e1930a7\" data-element_type=\"container\" id=\"livraison-content\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f385175 elementor-widget elementor-widget-accordion\" data-id=\"f385175\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2551\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2551\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can i have my order delivered in france?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2551\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2551\"><p>Orders placed on K24official.com can be delivered anywhere in mainland France. P.O. Boxes cannot be delivered.<\/p>\n<\/p>\n<p>If you are abroad, please contact K24 Customer Service by email at office@k24official.com.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2552\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2552\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How much does it cost to deliver my order online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2552\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2552\"><p>K24 will cover the cost of postage and any return postage.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2553\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2553\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can i track the shipment of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2553\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2553\"><p>Once your order has been dispatched, an email will be sent to you including the tracking number of your parcel by our logistics partner.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2554\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2554\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can i change my delivery address after confirming my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2554\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2554\"><p>Once your order has been dispatched, you will receive a tracking number which you can use to change the delivery address yourself via our logistics partner&#8217;s portal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2555\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2555\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How quickly will i receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2555\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2555\"><p>We do our utmost to ensure that you receive your k24 creation as quickly as possible. <\/p>\n<\/p>\n<p>However, since k24 parts are cast and therefore produced on demand, the workshop needs 3 to 4 weeks to produce it.<\/p>\n<\/p>\n<p>Our deliveries are generally made within 3 to 5 working days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2556\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2556\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is delivery secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2556\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2556\"><p>Our logistics partner will hand-deliver your k24 parcel against signature.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2557\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2557\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should i do if i'm away during delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2557\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2557\"><p>If you are away when your k24 order is delivered, our logistics partner will notify you of the unsuccessful delivery attempt. You will then be able to schedule a new delivery slot directly with our logistics partner.<\/p>\n<p>If necessary, you can also contact k24 customer service by telephone on +33 1 88 53 01 22 or by e-mail at office@k24official.com.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2558\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2558\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I haven't received my order or i've received a piece of jewelry that doesn\u2019t match what i ordered.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2558\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2558\"><p>Please contact k24 customer service by telephone on +33 1 88 53 01 22 or by email at <a href=\"mailto:office@k24official.com\">office@k24official.com<\/a> if you have not received your order or if it isn\u2019t what you ordered.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3374e4 all-content e-flex e-con-boxed e-con e-child\" data-id=\"e3374e4\" data-element_type=\"container\" id=\"retour-content\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31bdb56 elementor-widget elementor-widget-accordion\" data-id=\"31bdb56\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the return procedures if i'm not satisfied with my order placed on the ecommerce site?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5211\"><p>Please contact k24 customer service by telephone on +33 1 88 53 01 22 or by email at <a href=\"mailto:office@k24official.com\">office@k24official.com<\/a> if you are not satisfied with your order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do i schedule the pickup of my return package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5212\"><p>To schedule the pickup of your return package, go to the following fedex page: <a href=\"https:\/\/www.fedex.com\/fr-fr\/shipping\/schedule-pickup.html#form\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fedex.com\/fr-fr\/shipping\/schedule-pickup.html#form<\/a>.<\/p>\n<p>Pickup is automatically scheduled for the next working day between 12pm and 6pm at the address of your choice. Please note that it is currently not possible to schedule a pickup for a day other than the next business day.<\/p>\n<p>You will receive a confirmation email from fedex either on the same day or on the morning of the pickup day, depending on when you fill in the pickup request form.<\/p>\n<p>We would like to inform you that it is unfortunately not possible to drop off your return parcel at a drop off point.<\/p>\n<p>If you need help organizing the pickup of your return package, you can contact fedex customer service on 0820 123 800.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5213\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can i track my return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5213\"><p>You can track the return of your k24 order using the tracking link sent by our logistics partner when the prepaid label is issued. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5214\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to make an exchange following an order placed on the ecommerce site?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5214\"><p>Unfortunately, it is not possible to make an exchange following an order placed on the k24official.com website. We invite you to return the creation initially ordered in order to obtain a refund after verification and to place a new order online.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5215\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do i get my money back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5215\"><p>Once we have received your return package, we carry out a quality control to check that the returned creation is in perfect condition and that all accessories and documents included in the shipment are present. Within a few days, we will proceed to reimburse you using the payment method you used to place your order, provided the above conditions are met.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5216\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5216\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the general terms and conditions of sale for the k24 distance selling service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5216\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5216\"><p>All the information you need is available on <a href=\"https:\/\/k24official.com\/conditions-generales-de-vente\/\">the remote sales terms and conditions page.<\/a> <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5217\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5217\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should i do if my k24 jewelry needs repair or maintenance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5217\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5217\"><p>If your k24 jewelry needs repairing, please contact k24 customer service by telephone on +33 1 88 53 01 22 or by email at <a href=\"mailto:office@k24official.com\">office@k24official.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5218\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-5218\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can i have my k24 jewelry serviced and repaired?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5218\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-5218\"><p>Your k24 jewel is an elegant object that evolves over time. Nevertheless, it requires attention and regular maintenance in order to last over the years. You can revise our workshop contact customer service k24 by phone +33 1 88 53 01 22 or email <a href=\"mailto:office@k24official.com\">office@k24official.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f12517 all-content e-flex e-con-boxed e-con e-child\" data-id=\"1f12517\" data-element_type=\"container\" id=\"entretien-content\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bb0b78 elementor-widget elementor-widget-accordion\" data-id=\"8bb0b78\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1461\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1461\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Use and care instructions<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1461\"><p>Your k24 piece has been designed to evolve in part thanks to the use of 24-carat rjc coc (responsible jewellery council &#8211; chain of custody) certified gold. K24 gold is certified, recycled and sourced from gold recovery circuits such as jewelry, medical and electronics.<\/p>\n<p>Twisting and marking by life&#8217;s strokes will give it an aspect that is unique to each piece. Nevertheless, your k24 jewel requires attention and regular maintenance to ensure its longevity. <\/p>\n<p>All the information you need is available on the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/k24official.com\/conseils-dutilisation-et-dentretien\/\">&#8220;care and instruction for use&#8221; page.<\/a><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f6172f all-content e-flex e-con-boxed e-con e-child\" data-id=\"1f6172f\" data-element_type=\"container\" id=\"matiere-content\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae58dd4 elementor-widget elementor-widget-accordion\" data-id=\"ae58dd4\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1821\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1821\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is recycled gold?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1821\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1821\"><p>K24 uses recycled gold. This gold is rjc coc certified: the responsible jewellery council &#8211; chain of custody (coc) standard defines the environmental, social, ethical and human rights practices that apply to all rjc members throughout the diamond and\/or gold jewelry supply chain. There&#8217;s enough gold on earth not to draw from it again: gold recovery circuits include jewelry, medical and electronics.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1822\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1822\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is 24-carat gold pure gold?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1822\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1822\"><p>24-carat gold is said to be 100% pure gold (exactly 99.99%). It is the benchmark, so 24k gold jewelry means that its purity is 24 parts of 24. 18-carat gold, on the other hand, is an alloy: 18 parts in 24, or 75% gold. It is the most precious alloy after 24 carats.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1823\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1823\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M8.00003 11C7.87216 11 7.74416 10.9511 7.64653 10.8535L2.64653 5.85347C2.45116 5.6581 2.45116 5.34172 2.64653 5.14647C2.84191 4.95122 3.15828 4.9511 3.35353 5.14647L8.00003 9.79297L12.6465 5.14647C12.8419 4.9511 13.1583 4.9511 13.3535 5.14647C13.5488 5.34185 13.5489 5.65822 13.3535 5.85347L8.35353 10.8535C8.25591 10.9511 8.12791 11 8.00003 11Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.99997 5.00003C8.12784 5.00003 8.25584 5.04891 8.35347 5.14653L13.3535 10.1465C13.5488 10.3419 13.5488 10.6583 13.3535 10.8535C13.1581 11.0488 12.8417 11.0489 12.6465 10.8535L7.99997 6.20703L3.35347 10.8535C3.15809 11.0489 2.84172 11.0489 2.64647 10.8535C2.45122 10.6582 2.45109 10.3418 2.64647 10.1465L7.64647 5.14653C7.74409 5.04891 7.87209 5.00003 7.99997 5.00003Z\" fill=\"#4B0019\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why is 24-carat gold deformable and rarely used in jewelry?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1823\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1823\"><p>As 24-carat gold is pure gold, it is said to be ductile, &#8220;soft&#8221;. It&#8217;s a conscious choice for jewellery designer adrien lucien marchand: k24 is a choice of materials, volumes, contrasts and design. Gold wire, infinitely stretchable, deforms but doesn&#8217;t break or shatter. It takes on a patina, lives, embraces the body and is marked by the passing of time. The name of the 1st collection, memento, is inspired by this choice: material and design for a genuine body jewel.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home K24 Faq Frequently asqued questions Order Delivery Return and exchange Use and Care Gold material What methods of payment are accepted for online orders?&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4306","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"k24official.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The 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